All the main books and articles on workplace bullying agree that it is usually made up of a constant stream of trivial incidents, none of which by themselves are usually enough to take action over without feeling, or indeed looking, foolish. This is one of the reasons it is so pernicious, and what means that it can live for so long under the radar. Tim Field, in Bully In Sight, calls it
an unnecessary hell
and continues
as with other forms of violation…only those who have suffered it fully appreciate the sheer awfulness of daily unremitting abuse that has no answer, no reason, no value and no end.
Here are some examples, none of which is worthy of complaint individually, it is the number, variety, and continual flow that make them significant:
1. When I first started, I was “in favour” and part of the crowd that were invited to the pub for irregular, spontaneous post work socialising. Then it all changed, and I would suddenly find that the whole of head office had left en masse, though the inner circle’s cars all remained in the office car park. Occasionally, Yvonne and the other principal gang leader, Sandra, would walk past my office to the Boss to invite him too. Fully aware of what was going on, I would wait in my office (working late was a regular feature, done willingly to ensure a job I enjoyed was done to the best of my ability) till the Boss could bear it no longer, and after several entreaties for me to go home, he would finally disappear down the back stairs – as if that made it ok, or I wouldn’t notice everyone’s cars still there; I mean, really?
2. As HR Director, pensions and the new auto enrolment scheme ought to have fallen within my remit. So when Sandra arranged a meeting with her finance team and our financial advisers that I found out from a neutral party was to do with pensions, I asked her to her face why she hadn’t thought it relevant for me to be included. Her reply was to turn on me and complain that she felt she was under attack. I had remained calm, asked in a completely neutral tone, and even preceded it with a round of tea making just to demonstrate there were no hard feelings. This tactic of turning it round, onto the target (ie me) is very effective. Everyone’s ears suddenly prick up and the public gaze is on me and what I might be making a fuss about.
3. Following on from this, there was a meeting with another provider who this time could offer a complete set of automated admin functions, including HR. The Boss’s comment afterwards, when he and Sandra were publicly discussing the amazing array of reports, monitoring and other possibilities on offer, “It would have been useful if you had been there”. What a shame no one had realised this glaringly obvious point when the meeting was booked in the first place.
4. Another pensions meeting; this time the Chairman, Deputy, the Boss and Sandra are all meeting. They regularly meet to discuss finances, so initially, I was completely untroubled. Deputy popped in to say hello on his way to the meeting, and let slip it wasn’t finance, but rather pensions. When I afterwards asked the Boss why on earth I wasn’t included, I was made to feel in the wrong for not just popping into a meeting I hadn’t been invited to if I thought I should have been there.
5. The first Christmas party with the Boss. He has been made aware of the previous culture of bullying and favouritism. No one seemed to want to sort out a seating plan, so it was left to our Marketing Manager and me; and I volunteered to sit next to the Boss. I thought it might be a good occasion to develop working relations. However, the inner circle, led by Yvonne and Sandra, all met up before hand to begin drinking together. The seating plan has been rearranged, so they are all together, with the Boss at their heart, and the Marketing Manager and me at the furthest end of the table away from the Boss. The Boss then proceeds to buy champagne for the inner circle and table wine for the rest of us for the rest of the evening. At the end of the evening, one of the ongoing targets lets rip at Yvonne for being evil and making her life a misery. Yvonne is visibly, theatrically even, distraught and the target is made out to be the bad guy in every recounting of the evening’s events. The target has since left, after 7 years and her own breakdown, conveniently assigned to relationship and family problems.
6. We used to have whip rounds for birthdays. I contributed as was expected. When it got to the end of the year, Yvonne announced we weren’t doing collections any more as it took up too much of her time. I had joined at the beginning of the previous year, too late to be included. Guess who has the first birthday in the calendar year. Hence the expression always a contributor, never a receiver. And whip rounds still happen; occasionally they forget and ask me if I’m contributing to x’s birthday present, quickly followed by muttering about, although we’re not doing it any more, just buying x a little something myself…
7. There are constant criticisms about HR, nothing unusual there, I hear you cry. If there is any delay in the recruitment process, it’s because my team don’t do their job properly. If anyone doesn’t get paid because they’re a new starter or their hours or pay has been varied, it’s HR’s fault, never mind that the manager in question hasn’t notified us, or payroll has overlooked it (payroll comes within Sandra’s realm).
8. Sick of all the snide comments about recruitment, I set up a working party to look at how we can speed up the process, and take a couple of random examples to assess how long they took and why. The longest one takes 26 weeks because the recruit doesn’t do his DBS check, and although the manager chases, he doesn’t respond. It is then quoted that recruitment takes 26 weeks as standard, even though this was an outlying exception.
9. We are starting a new charity shop. I find out when the advert for volunteers is produced to be vetted. It has discriminatory phrases and is informal to the point of unprofessional. I redraft it. Sandra and Nina are in charge of this project and rumoured to need 40 or so volunteers – there is no discussion with me or any of my team at any of the planning meetings, I presume they must have had. There is a later rumour that they want a manager and deputy, though already have people (friends of friends) in mind, so the ad is just a formality. I suggest that it would make sense to recruit manager and deputy first, not least to be able to interview the potential volunteers. This is completely ignored.
I am working at home (my turn to man the poorly children) when I receive notification that the ad has been placed: my heart hits the floor when I realise it’s the original wording. I immediately telephone my assistant, Paula, who instantly bursts into tears saying it wasn’t her fault, she was so busy that week, I’m not being fair etc etc. She slams the phone down, and my HR Manager, Zoe, rings to tell me that Paula has been running through the office, crying her eyes out, demanding to speak to Sandra. The long and the short of it is that I bundle up Poorly Children and go into the office and pull the ad. Nina had been emailing Paula regarding changes to the wording without copying me in so it is clearly not Paula’s fault. Nina is irate that the ad is being pulled. I point out that it makes more sense to recruit manager, deputy and volunteer coordinator first anyway, as I have already said. Nina cannot bear having her way of doing things questioned and ends up shouting at me that if I did my job properly, we wouldn’t be in this mess. I ask Nina to leave my office before I lose my cool. She takes great umbrage with this, and raises it on several occasions, omitting the reason why I asked her to leave.
10. There is an ongoing issue regarding the post. Although Yvonne is office manager, she doesn’t think post (or stationery, or buying office milk, tea, coffee etc) comes within her remit. It is sometimes forgotten, and Yvonne then tells whoever was last out of the office off for forgetting it. One evening, I hear her walk up to the post tray, read out who the letters are addressed to, dismiss them as ‘just HR’s’ put them back in the tray and ignore them. As I leave, I mention this, asking whose responsibility she thinks it is, and inquiring why she would pick them up, examine them and then put them back? Was she hoping I would fail, I ask her? She gets extremely emotional, says she feels like she has to walk on egg shells with me and my team. Her final blow is that she feels bullied by me. I am (naively) thrown by this. I end up leaving, taking the post with me.
Yvonne spends the next few weeks complaining to all and sundry about what an awful atmosphere there is, and how depressed she is for having to work in such conditions. When I ask her what WE could do to change it, how we could fix it, she shrugs and changes the subject.
There are many, many more. I am not by any means the only one to bear the brunt of Yvonne’s treatment, but I do stand up to her, for myself or anyone else who complains to me about her. Unfortunately, few others feel able to say anything. When she has spent two hours buying shoes on the internet, or paraded round the office in her new slinky underwear, Lin does nothing when she is berated publicly for talking to Paula about their sons for 2 minutes. But it drives me spare. I cannot bear the hypocrisy and the double standards. I don’t understand the mentality that undermines rather than helps colleagues. How can anyone act so blatantly; isn’t she scared her bluff will be called? Therein lies the rub, I suppose. Yvonne has been there for 17 years. Other office staff have seen targets leave one after another. Indeed Paula told Lin that I wouldn’t survive as Yvonne doesn’t like me.
And now I’m off, and she’s sent a get well card and bunch of flowers from head office. Won’t the Boss be impressed at how thoughtful she is? What a lot of fuss HR make about nothing.